Privacy Policy, Terms and Conditions, and Cookies

Introduction

At RideSip, we take our users’ privacy very seriously. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our store and services.

Privacy Policy

We may collect the following personal data:

1. Information We Collect

  • Full name.
  • Email address.
  • Shipping address.
  • Payment information (processed securely through Stripe; we do not store your full card details).
  • Login credentials (email and password, or login via Google account).
  • Site usage information and cookies (Google Analytics and similar tools).

2. How We Collect Data

  • When the user registers on the platform.
  • When logging in via Google or email form.
  • When placing an order.
  • Through cookies and tracking technologies.
  • All data is stored in Firebase Authentication and Firestore (Google Cloud).

3. Use of Information

We use the data to:

  • Manage your account and allow login.
  • Process orders and payments via Stripe.
  • Send verification and order confirmation emails.
  • Send promotional communications and newsletters (only if the user consents).
  • Analyze platform usage (Google Analytics).
  • Comply with legal obligations.

4. Communications

We may send you:

  • Verification emails upon registration.
  • Order confirmations and updates.
  • Promotional communications (if you have given consent).

5. Data Sharing

We share information only with:

  • Stripe (payment processing).
  • Google Firebase / Firestore (authentication and storage).
  • Analytics tools (Google Analytics).

6. Data Retention

  • We will retain your data while your account is active or as needed to comply with legal and contractual obligations.

7. User Rights

You have the right to:

  • Access, rectify, or delete your data.
  • Object to the processing of data for promotional purposes.
  • Request portability of your information.
  • You can exercise these rights by contacting us at: info@ridesip.store.
  • 8. Security
  • We implement technical and organizational security measures to protect your data.

Terms and Conditions

1. Purpose

  • RideSip provides an online store where users can register, place orders, and manage their accounts.

2. User Registration

  • Users can create an account using email and password or by logging in with Google. Users are responsible for keeping their credentials confidential.

3. Orders and Payments

  • Payments are processed through Stripe.
  • Users must provide accurate shipping information.
  • RideSip will send order confirmations via email.

4. Acceptable Use

  • Users agree to use the site in accordance with the law, without engaging in fraudulent, harmful, or security-compromising activities.

5. Communications

  • By registering, users consent to receiving transactional emails (account verification, order confirmations).
  • Promotional communications will only be sent with prior consent.

6. Liability

  • RideSip is not responsible for service interruptions due to external technical causes.
  • Products/services are delivered according to the conditions shown at the time of purchase.

Intellectual Property

  • All content, logos, and designs of RideSip are owned by the company or licensed for use.

9. Applicable Law

  • These terms are governed by the laws of Spain.

Cookies Policy

Our website uses cookies and similar technologies to enhance the user experience, personalize content, and analyze traffic.

1. What Are Cookies?

  • Cookies are small text files stored in your browser when you visit a website.

2. Types of Cookies We Use

  • Essential cookies: required for store functionality (login, shopping cart).
  • Analytics cookies: used by Google Analytics to understand how users interact with our site.
  • Third-party cookies: when logging in via Google, authentication cookies may be installed.

3. Managing Cookies

  • You can configure your browser to accept, reject, or delete cookies at any time. Note that disabling essential cookies may affect the platform's functionality.

Shipping Policy

We ship to multiple countries worldwide. Shipping costs are calculated based on the total weight of your order and the destination country.

1. Shipping Costs

  • Shipping costs are calculated automatically based on:
  • Total weight of the order
  • Destination country
  • Shipping costs are displayed before completing your purchase and are included in the final total.

2. Order Processing

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • You will receive an email confirmation with your order details and tracking information once your order has been shipped.

3. Customs and Import Duties

  • For international shipments, customs duties, taxes, and import fees may apply depending on your country's regulations.
  • RideSip is not responsible for any customs duties, taxes, import fees, or additional charges that may be applied by customs authorities or shipping carriers in your country.
  • The recipient is responsible for paying any customs fees, taxes, or import duties required by their country.
  • If a package is held by customs, RideSip is not responsible for delays, additional fees, or the release of the package.

4. Package Retention at Customs

  • If your package is retained or held by customs authorities in your country, RideSip is not responsible for:
  • Delays in delivery due to customs processing
  • Additional fees or charges imposed by customs or shipping carriers
  • The release of the package from customs
  • Any consequences resulting from customs retention
  • It is the customer's responsibility to contact their local customs office and shipping carrier to resolve any issues related to customs clearance.

5. Additional Charges by Shipping Carriers

  • RideSip is not responsible for any additional charges that may be applied by shipping carriers due to:
  • Customs duties and tariffs in your country
  • Handling fees imposed by customs or shipping carriers
  • Storage fees if the package is held at customs or carrier facilities
  • Any other fees related to import regulations in your country
  • All such charges are the sole responsibility of the recipient.

6. Tracking and Delivery

  • Once your order is shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor your package's progress on the carrier's website.
  • If you do not receive your package, please contact us at info@ridesip.store with your order number.

7. Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us immediately at info@ridesip.store.
  • We will investigate the issue and work with the shipping carrier to resolve the matter.
  • Claims for lost or damaged packages must be filed within 30 days of shipment.

8. Address Accuracy

  • It is the customer's responsibility to provide accurate and complete shipping information.
  • RideSip is not responsible for packages delivered to incorrect addresses due to customer error.
  • If a package is returned due to an incorrect address, additional shipping fees may apply to reship the order.

9. Returns and Refunds

  • For information about returns and refunds related to shipping, please refer to our Terms and Conditions.
  • Return shipping costs are the responsibility of the customer unless the return is due to our error.
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